TECHNICAL SERVICES REQUIRED. TASK DESCRIPTION: THE CONTRACTOR SHALL PROVIDE DAY-TO-DAY END-USER AND HELP DE…

Public award description

TECHNICAL SERVICES REQUIRED. TASK DESCRIPTION: THE CONTRACTOR SHALL PROVIDE DAY-TO-DAY END-USER AND HELP DESK SUPPORT, ASSIST OAS IT WITH SERVER SECURITY AND PATCH MANAGEMENT, DEVELOP AND SUPPORT WEB-ENABLED DATABASES, VAX/VMS SYSTEMS ADMINISTRATION, AND COBOL PROGRAMMING. 4.1 SYSTEM SOFTWARE SUPPORT. THE CONTRACTOR SHALL MAINTAIN, IN ALL CASES INVOLVING SOURCE CODE DEVELOPMENT, A CENTRAL LIBRARY OF SOURCE CODE AND RELATED CONTROL SYSTEMS. SHALL PROVIDE SYSTEM SOFTWARE MAINTENANCE AND ENHANCEMENT SUPPORT TO INCLUDE, BUT NOT LIMITED TO: EVALUATE AND OPTIMIZE SYSTEM SOFTWARE ANALYZE AND TEST NEW SOFTWARE RELEASES TO DETERMINE IMPACT ON EXISTING APPLICATIONS MAINTAIN, TEST, AND DEBUG SYSTEM SOFTWARE, INSTALL RELEASES, AND DEVELOP VARIOUS UTILITIES PROVIDE ASSISTANCE TO USERS OF SYSTEMS SOFTWARE PERFORM CONFIGURATION MANAGEMENT PREPARE AND EDIT SYSTEMS DOCUMENTATION DEVELOP DESIGN SPECIFICATIONS, DEVELOPMENT AND IMPLEMENTATION PLANS, DEFINING, INTEGRATING AND IMPLEMENTING REQUIREMENTS AND DESIGNS FOR ONE OR MORE PROGRAMS OR SYSTEMS. CONFIGURE, INSTALL, EVALUATE, CUSTOMIZE, AND MAINTAIN SOFTWARE. DEVELOP AND MAINTAIN DOCUMENTATION. APPLICATION SOFTWARE DEVELOPMENT. PLAN AND PERFORM IT SECURITY FUNCTIONS INCLUDING BUT NOT LIMITED TO: RISK ANALYSES, PATCH MANAGEMENT, VULNERABILITY ASSESSMENTS, CONTINGENCY PLANNING, SYSTEM ACCREDITATION, SECURITY AUTDITS, SECURITY TRAINING, ANALYSIS OF PHYSICAL AND SOFTWARE SECURITY OPERATIONS, BOTH ACTIVE AND PASSIVE, DEVELOP ANTI-INTRUSION SYSTEMS FOR SOFTWARE VIRUS/WORM/ETC. DETECTION AND NEUTRALIZATION, PREVENTIVE MEASURES. HARDWARE ASSESSMENT THAT MAY INCLUDE SOFTWARE TO AID IN THE OVERALL ASSESSMENT, BENCHMARK DEVELOPMENT, TESTING AND ANALYSIS, AND THE EVALUATION OF ALTERNATIVES. USER ORIENTATION AND TRAINING 4.2 FACILITIES PLANNING. THE CONTRACTOR SHALL PLAN, DEVELOP, SCHEDULE, AND COORDINATE THE UTILIZATION, RELOCATION, INSTALLATION, CHANGING, EXPANSION, REARRANGEMENT AND CONNECTION/DISCONNECTION OF COMPUTER SYSTEMS, AND NETWORKS, INCLUDING ANCILLARY DATA STATIONS AND CABLING. 4.3 DATABASE GENERATION AND ADMINISTRATION. THE CONTRACTOR SHALL PROVIDE FOR DATABASE GENERATION AND ADMINISTRATION TO INCLUDE BUT NOT LIMITED TO DATA INPUT OR CONVERSION, DATABASE MANAGEMENT SYSTEMS AND COORDINATION WITH DATABASE MANAGEMENT PERSONNEL. 4.4 SYSTEM OPERATIONS SUPPORT SERVICES. THE CONTRACTOR SHALL PROCESS ALL JOBS IN ACCORDANCE WITH ESTABLISHED CLIENT PROCEDURES AND PRACTICES. SHALL PROVIDE SUPPORT TO INCLUDE BUT NOT LIMITED TO THE FOLLOWING: START UP AND SHUTDOWN OF THE COMPUTER SYSTEM/NETWORK. ROUTINELY PERFORM CHECKS FOR SYSTEM/NETWORK DEGRADATIONS RECOGNIZE AND TAKE APPROPRIATE ACTIONS REGARDING EQUIPMENT AND/OR SOFTWARE PROBLEMS AND NOTIFY CLIENT AGENCY PERSONNEL OF SYSTEMS DEGRADATIONS COMPLETE INCIDENT REPORTS FOR ALL ABNORMAL OPERATIONS PERFORM SCHEDULED SAVES, BACKUP, AND RESTORATION ON FILE OPERATIONS RECONFIGURE PROCESSORS, WHEN NECESSARY (I.E., SYSTEM/NETWORK UPGRADES, ENHANCEMENTS, NEW RELEASES, CUT-OVER, ETC.) CREATE AND MAINTAIN BOOT MEDIA COMMUNICATE COMPUTER STATUS TO CLIENTS MAINTAIN SOFTWARE LICENSES PERFORM CONSOLE, TAPE, DISK, PRINTER, COMMUNICATIONS/NETWORK EQUIPMENT OPERATIONS, AND ROUTINE OPERATOR MAINTENANCE. 4.5 SYSTEM MANAGEMENT SUPPORT. THE CONTRACTOR SHALL PROVIDE SUPPORT TO INCLUDE BUT NOT LIMITED TO THE FOLLOWING: INTRANETS, INTERNET, ELECTRONIC COMMERCE, TELEPHONY (IP TELEPHONE SYSTEM) AND ANY OTHER ASSOCIATED NETWORKING SYSTEMS, INCLUDING THE SUPPORT NECESSARY TO DEVELOP, IMPLEMENT AND MAINTAIN SUCH SYSTEMS. PROVIDE AND IMPLEMENT FAIL-SAFE SECURITY INCLUDING INCORPORATION OF VIRUS DETECTION SOFTWARE AND RESTART/RECOVERY FROM VIRUS ATTACKS, AND BACKUP PROCEDURES IN ACCORDANCE WITH GOVERNMENT REGULATIONS PHYSICAL SECURITY SYSTEM MONITORING AND SUPPORT. INTEGRATE, INSTALL, AND BURN-IN COMPUTER/NETWORK COMPONENTS AND ASSOCIATED FUNCTIONS ENSURE SCHEDULED PREVENTIVE MAINTENANCE IS PROPERLY AND PROMPTLY