THIS TASK ORDER ENCOMPASSES A HIGH PRIORITY EFFORT TO PROVIDE INFORMATION AND ASSISTANCE TO MERCHANT MARINE…

Public award description

THIS TASK ORDER ENCOMPASSES A HIGH PRIORITY EFFORT TO PROVIDE INFORMATION AND ASSISTANCE TO MERCHANT MARINERS REGARDING HOW TO OBTAIN LICENSES, CERTIFICATE OF REGISTRY AND DOCUMENTS FROM THE NATIONAL MARITIME CENTER, INFORMATION ON THE STATUS OF A MARINER%U2019S APPLICATION, AND ANSWERS TO QUESTIONS ABOUT PROBLEMS OR DELAYS WITH REGARD TO INDIVIDUAL APPLICATIONS. REQUESTS OR FEEDBACK MAY BE RECEIVED BY PHONE, EMAIL OR VIA THE INTERNET. IT IS ANTICIPATED THAT INITIALLY, CALLS WILL PRIMARILY FOCUS ON APPLICATION PROCESS AND STATUS, AND BE RELATIVELY EASY TO ANSWER, AND THE HELP DESK WILL BE ADVERTISED FOR THAT LIMITED SUPPORT. MORE COMPLEX QUESTIONS WILL BE RE-DIRECTED OR ANSWERED IN A PROCEDURE MUTUALLY AGREED UPON BY NMC AND MIT MANAGERS. BUT AS PLANNED INTERNET %U201CSELF-HELP%U201D IS DEVELOPED AND DEPLOYED, WHERE MARINERS CAN RETRIEVE STATUS OR INFORMATION VIA WEB FORMS, HOWEVER, GREATER PERCENTAGES OF QUESTIONS FOR THE HELP CENTER WILL BE THE MORE COMPLEX ONES, SO HELP CENTER STAFF WILL NEED TO CONTINUALLY INCREASE KNOWLEDGE AND EXPERIENCE, IN ORDER TO PROVIDE CORRECT ANSWERS OR DIRECTIONS. THE PLACE OF PERFORMANCE SHALL SUBSEQUENTLY TRANSITION TO MARTINSBURG, WV UPON A DATE TO BE DETERMINED TO COINCIDE WITH THE NATIONAL MARITIME CENTER%U2019S RESTRUCTURING AND CENTRALIZATION EFFORT. ONE-YEAR ESTIMATED COST: