IGF::OT::IGF OSC BUSINESS ANALYSIS HSCG79-14-A-PBY007 TASK ORDER 1 AAP# P2014021221 SPEND PLAN LINE ITEM: 1…

Public award description

IGF::OT::IGF OSC BUSINESS ANALYSIS HSCG79-14-A-PBY007 TASK ORDER 1 AAP# P2014021221 SPEND PLAN LINE ITEM: 14-BY-005 THE COMMAND CONTROL COMPUTER AND COMMUNICATIONS INFORMATION TECHNOLOGY SERVICE CENTER WAS STOOD UP AS PART OF THE COAST GUARD%U2019S MODERNIZATION EFFORTS. INCLUDED IN THE SERVICE CENTER IS THE OPERATIONS SYSTEMS CENTER (OSC), A SUBORDINATE COMMAND DESIGNATED TO DEVELOP AND SUPPORT KEY TECHNOLOGICAL INFRASTRUCTURE SUPPORTING THE COAST GUARD%U2019S STATUTORY MISSIONS. THE SERVICE CENTER INHERITED THE CONTRACT AND BUSINESS STRUCTURE OF THE PRE-MODERNIZATION COAST GUARD WITH ALL OF ITS INEFFICIENCIES. ADDITIONALLY, THE C4IT SERVICE CENTER IS FACED WITH AN ANTICIPATED BUDGET DECREASE OF APPROXIMATELY 5-10%. THESE BUDGET PRESSURES HAVE LED TO A RENEWED FOCUS ON OSC OPERATIONS AS THEIR FORECASTED COSTS ARE INCREASING BY ~10%. OSC CUSTOMERS HAVE THEIR OWN BUDGET CONCERNS AND ARE QUESTIONING ITS C4IT SERVICES VALUE PROPOSITION. OSC LACKS A SERVICE CATALOG BUILT TO COMMUNICATE CUSTOMER VALUE AND AS SUCH, CUSTOMER ENGAGEMENT IS FOCUSED ON BILL OF MATERIALS (BOM) VERSUS CUSTOMER SATISFACTION AND SERVICE LEVELS. THERE IS A PERCEPTION AT LEADERSHIP LEVELS AND AMONG CUSTOMERS THAT GOVERNANCE AND MANAGEMENT MECHANISMS OF COSTS, CUSTOMER / BUSINESS REQUIREMENTS, TECHNICAL RELEASES, ODCS, ETC. COULD BE MORE EFFICIENT AND EFFECTIVE. IN ORDER TO MEET THE BUDGETARY REQUIREMENTS OF THE NEW FISCAL CLIMATE EXPERIENCED BY THE COAST GUARD, SIGNIFICANT COST SAVINGS MUST BE REALIZED. AS A RESULT, A COMPREHENSIVE COST BASELINE AND BUSINESS MODEL ANALYSIS STUDY MUST BE CONDUCTED TO CHART A COURSE TOWARDS A MORE SUSTAINABLE FISCAL FUTURE.