THE CUSTOMIZED PLATFORM CONSOLIDATES ALL SYSTEM ADMINISTRATION FUNCTIONS WITHIN THE ACC PLATFORM AND IS THE…
Award details are derived from public USAspending.gov records. Not a bid recommendation.
Award details
- Award ID
- HSFE1107P0151
- Contractor
- Awarding agency
- Department of Homeland Security
- Sub-agency / office
- Federal Emergency Management Agency
- Award amount
- $0
- Period of performance
- Jul 1, 2007 – Jun 30, 2008
- NAICS
- 541511 — Custom Computer Programming Services
- PSC
- PSC D301
- Place of performance
- TX
Public award description
THE CUSTOMIZED PLATFORM CONSOLIDATES ALL SYSTEM ADMINISTRATION FUNCTIONS WITHIN THE ACC PLATFORM AND IS THE DRIVING FORCE OF THE NEW ADVANCED CALL CENTER TECHNOLOGY THAT IS USED BY ENTRIPRISE WIDE NPSCS CALL CENTERS. THIS CUSTOM SYSTEM DRIVES BOTH THE ICM AND IVR SYSTEMS WITHIN THE ACC PLATFORM AS WELL AS PROVIDES INTERNAL MONITORING CAPABILITY ON TELECOM RESOURCE UTILIZATION.
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