THIS INITIATIVE WILL ALLOW THE NPSCS TO ROUTE CALLS TO ONE, TWO, THREE OR FOUR LOCATIONS SIMULTANEOUSLY, ES…
Award details are derived from public USAspending.gov records. Not a bid recommendation.
Award details
- Award ID
- HSFE1107P0176
- Contractor
- Awarding agency
- Department of Homeland Security
- Sub-agency / office
- Federal Emergency Management Agency
- Award amount
- $0
- Period of performance
- Sep 18, 2007 – Sep 20, 2008
- NAICS
- 541511 — Custom Computer Programming Services
- PSC
- PSC D301
- Place of performance
- TX
Public award description
THIS INITIATIVE WILL ALLOW THE NPSCS TO ROUTE CALLS TO ONE, TWO, THREE OR FOUR LOCATIONS SIMULTANEOUSLY, ESTABLISH PROMPTS IN THE IVR TO ISOLATE SPECIALIZED WORKLOADS, EXPORT DATA FOR CUSTOMIZED REPORTS, VALIDATE THE IMPLEMENTATION OF SYSTEMS CHANGES, AVOID ZIP-CODE BASED ROUTING ERRORS, EFFECT MULTIPLE SYSTEMS UPDATES SIMULTANEOUSLY, EFFICIENTLY RE-ROUTE CALLS AWAY FROM A FACILITY DURING AN EMERGENCY, ROUTE CALLS TO NON-NPSC SITES BY SKILL, ADVISE CALLERS WHEN THE NPSCS WILL RE-OPEN FOLLOWING A HOLIDAY AND CORRECT CALL ROUTING ERRORS ASSOCIATED WITH US TERRITORIES WEST OF THE INTERNATIONAL DATELINE. THESE CAPABILITIES CURRENTLY DO NOT EXIST WITHIN THE CONSOLIDATED ADMINISTRATIVE TOOL.
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