IGF::OT::IGF THE PURPOSE OF THE BASE CONTRACT, HSFEHQ-11-A-1689, IS TO PROVIDE VARIOUS FORMS OF BUSINESS PR…

Public award description

IGF::OT::IGF THE PURPOSE OF THE BASE CONTRACT, HSFEHQ-11-A-1689, IS TO PROVIDE VARIOUS FORMS OF BUSINESS PROCESS IMPROVMENT AND SUPPORT SERVICES TO SEVERAL FEMA RECOVERY PROGRAM OFFICES. IN ORDER TO IMPLEMENT CONSISTENT AND APPROPRIATE MEASUREMENTS TO INCREASE THE OVERALL EFFECTIVENESS OF ITS PROGRAM, THE NPSCS PERFORM INTERNAL AND EXTERNAL CUSTOMER SATISFACTION SURVEYS AND FOCUS GROUPS; PROVIDE ANALYSES; AND DEVELOP STRATEGIES FOR IMPROVING NPSC SERVICES. THIS INCLUDES MANAGEMENT OF EXISTING TOOLS SUCH AS THE QUALITY ASSURANCE RECORDING SYSTEM (QARS), PERFORMANCE SCORECARDS AND DATA ANALYTICS TOOLS. THE DESIRED GOAL FROM THIS TASK ORDER ACTION IS TO: IMPLEMENT A QUALITY ASSURANCE (QA) IMPROVEMENT EFFORT ; ENSURE THAT THE CURRENT QA SYSTEMATIC MEASUREMENT AND MONITORING TOOLS, PROCESSES AND PROCEDURES ARE BEING FULFILLED; AND ENSURE THAT THE PROCESSES AND PRODUCTS BEING DELIVERED MEET OR EXCEED THE AGENCY S STANDARDS/REQUIREMENTS.