PR TO FUND A CONTRACT FOR SUPPORT SERVICES FOR THE MULTI-CHANNEL TSA CONTACT CENTER WILL PROVIDE INTERACTIO…

Award details are derived from public USAspending.gov records. Not a bid recommendation.

Award details

Award ID: HSTS0210COSC005
Contractor
Awarding agency: Department of Homeland Security
Sub-agency / office: Transportation Security Administration
Award amount: $0
Period of performance: Sep 22, 2010 – Aug 1, 2015
NAICS: 561422 — Telemarketing Bureaus and Other Contact Centers
PSC: PSC R699 — Product Service Code R699
Place of performance: KY

Public award description

PR TO FUND A CONTRACT FOR SUPPORT SERVICES FOR THE MULTI-CHANNEL TSA CONTACT CENTER WILL PROVIDE INTERACTIONS WITH NATION-WIDE CUSTOMERS THROUGH VARIETY OF COMMUNICATION VECHICLES INCLUDING LIVE ASSIST TELEPHONE CALLS AND E-MAIL CONTACTS, IVR/ SELF-SERVICE CONTACTS, CORRESPONDENCE, OMBUDSMAN CONTACTS, ADVANCE IVR FUNCTIONALITY, AND KNOWLEDGE-BASED APPLICATIONS.

Source: USAspending.gov

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