IGF::CT::IGF OFF O&M 12.2 SERVICE REQUEST SUPPORT I360 TECHNOLOGIES SHALL PROVIDE RESOURCES TO SPECIFICALLY…

Public award description

IGF::CT::IGF OFF O&M 12.2 SERVICE REQUEST SUPPORT I360 TECHNOLOGIES SHALL PROVIDE RESOURCES TO SPECIFICALLY SUPPORT THE RESOLUTION OF DNDO'S O&M ORACLE SR'S DURING NORMAL BUSINESS HOURS. THERE ARE APPROXIMATELY 30 OPEN SRS FOR APPLICATION ISSUES ENCOUNTERED BY DNDO IN THE PRODUCTION ENVIRONMENT. IT IS EXPECTED AS WITH ANY PRODUCTION SYSTEM THAT NEW SR'S WILL BE CREATED AS USERS CONTINUE USING THE SYSTEM. THESE SR'S WILL GENERALLY BE CREATED FROM ISSUES ARISING FROM DATA ISSUES, SYSTEM BUGS, CONFIGURATIONS, ETC. I360 SHALL HAVE DEDICATED RESOURCES WHO SOLELY FOCUS ON THE RESOLUTION OF TIER 3 TICKETS THAT HAVE BEEN SUBMITTED TO ORACLE AS SERVICE REQUESTS (SR'S). THE SCOPE IS LIMITED TO WHAT CAN BE REASONABLY ACCOMPLISHED BY THREE (3) EXPERIENCED RESOURCES. THE SCOPE OF THIS WORK IS IN SUPPORT OF CLIN 4, SUPPORT FOR OFF APPLICATIONS OPERATIONS AND MAINTENANCE (O&M) AS GENERALLY DESCRIBED IN IDIQ CONTRACT D14PC00026. THE GENERAL CLIN 4 SUPPORT ACTIVITIES ARE FOUND AT WBS D.1.4 OF THE IDIQ.