CONTRACTOR SUPPORT TO PROVIDE NETWORK ENGINEER WITH FAMILIARITY AND KNOWLEDGE OF THE SOL IT ENVIRONMENT AND…

Public award description

CONTRACTOR SUPPORT TO PROVIDE NETWORK ENGINEER WITH FAMILIARITY AND KNOWLEDGE OF THE SOL IT ENVIRONMENT AND SOFTWARE CONFIGURATIONS TO PARTICIPATE IN ACCOMPLISHING THE TASKS IDENTIFIED BELOW. ALSO PROVIDE A HELPDESK MONITORING TECHNICIAN TO PROVIDE NETWORK AND COMPUTING ENVIRONMENT MONITORING ACTIVITIES AS DESCRIBED BELOW. THE CONTRACTOR SHALL BE DIRECTLY RESPONSIBLE FOR ENSURING THE ACCURACY, TIMELINESS AND COMPLETION OF ALL ASSIGNED TASKS UNDER THIS EFFORT. SPECIFICALLY, THE CONTRACTOR SHALL ASSIST IN ACCOMPLISHING: * DEVELOP, PUBLISH, AND IMPLEMENT STANDARD OPERATING PROCEDURES FOR SOL USER AND E-MAIL ACCOUNT MANAGEMENT. * DEVELOP MONITORING TECHNIQUES TO COLLECT NECESSARY INFORMATION TO ANALYZE THE SOL NETWORK ENVIRONMENT WHICH INCLUDES, SERVERS, ROUTERS, SWITCHES, AND DESKTOP COMPUTERS, AND DETECT ABNORMAL OR UNEXPECTED EVENTS WHICH MIGHT POSE A THREAT TO THE TECHNOLOGY RESOURCES OF THE OFFICE. * PROVIDE ONGOING MONITORING OF THE SOL COMPUTING ENVIRONMENT TO DETECT THREATS AND INITIATE CORRECTIVE ACTIONS. * PERFORM RECURRING SCHEDULED AND UNSCHEDULED REVIEWS OF DATA COLLECTED FROM WITHIN AND EXTERNAL TO THE SOL COMPUTING ENVIRONMENT TO DETECT AND CORRECT PROBLEMS AND ESTABLISH COMPLIANCE WITH FEDERAL GOVERNMENT IT SECURITY PROGRAM REQUIREMENTS. * PROVIDING RECOMMENDATIONS FOR ENHANCING AND IMPROVING THE MONITORING AND SECURITY ASSESSMENT SOFTWARE AND HARDWARE TOOLS IMPLEMENTED AND DEVELOPING AND DEPLOYING PROCEDURES WHICH CONTRIBUTE TO IMPROVING THE OVERALL SECURITY OF THE COMPUTING ENVIRONMENT. * INSTALLING, CONFIGURING, AND IMPLEMENTING SOFTWARE, SECURITY APPLIANCES, NETWORK EQUIPMENT, AND PERIPHERAL DEVICES AS REQUIRED TO SUPPORT IT SECURITY PROGRAM INITIATIVES WITH PARTICULAR EMPHASIS UPON DISASTER RECOVERY/HOT SITE FUNCTIONALITY. * PERFORMING MONITORING ACTIVITIES DURING THE NORMAL WORK DAY INCLUDING DEFINING METRICS FOR MONITORING, ESTABLISHING MONITORING BASELINES AND EXCEPTION THRESHOLDS, DETECTING ANOMALIES, ALERTING APPROPRIATE STAFF WHEN EXCEPTION EVENTS OCCUR, AND PRODUCING STATISTICAL REPORTS AS REQUIRED BY THE SOL SECURITY PROGRAM. * INVESTIGATING ABNORMALITIES, PERFORMING ROOT CAUSE ANALYSES, AND TAKING CORRECTIVE ACTIONS TO MITIGATE UNEXPECTED INCIDENTS AND PREVENT FUTURE RECURRENCES. CORRECTIVE ACTIONS MAY INCLUDE, BUT ARE NOT LIMITED TO: PROPOSING AND IMPLEMENTING CONFIGURATION CHANGES TO FIREWALLS, INTRUSION PREVENTION SYSTEMS, NETWORK AND SOFTWARE POLICY, SOFTWARE TOOLS, AND OTHER SECURITY APPLIANCES.