PROVIDE OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO)INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) SERV…
Award details are derived from public USAspending.gov records. Not a bid recommendation.
Award details
- Award ID
- NNH09CF96T
- Contractor
- INDYNE, INC.
- Awarding agency
- National Aeronautics and Space Administration
- Sub-agency / office
- National Aeronautics and Space Administration
- Award amount
- $663,237
- Period of performance
- Sep 5, 2018 – Sep 30, 2012
- NAICS
- 541512 — Computer Systems Design Services
- PSC
- PSC D313
- Parent award
- NNH06CC93B
Public award description
PROVIDE OFFICE OF THE CHIEF INFORMATION OFFICER (OCIO)INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) SERVICES PROGRAM KICK-OFF MEETING WITH SIM TEAM AND CONTRACTOR; ITIL-ALIGNED SERVICE METRICS CONCEPT OF OPERATIONS; ITIL-ALIGNED SERVICE METRICS PRESENTATION FOR INITIAL BASIC EXECUTIVE EDUCATION; REVIEWING THE CURRENT IT SERVICE METRICS DOCUMENTATION WITHIN NASA S INFRASTRUCTURE ENVIRONMENT. COMPLETING AND PROVIDING AN IT SERVICE METRICS CURRENT STATE ASSESSMENT AND FUTURE STATE (VISION) GAP ANALYSIS; IDENTIFYING, DEVELOPING, ESTABLISHING, AND IMPLEMENTING PROCESSES FOR THE DEFINITION, COLLECTION, ANALYSIS, AND REPORTING OF IT SERVICE METRICS AT THE AGENCY / ENTERPRISE LEVEL. ESTABLISHING A DETAILED TRANSITION/TRANSFORMATION ROADMAP AND SCHEDULE FOR IT SERVICE METRICS PROGRAM, PROCESSES, AND PROCEDURES WITHIN NASA OCIO A&I; UNDER THE GUIDANCE OF THE NASA OCIO A&I SIM, IDENTIFYING, DEVELOPING, AND MODIFYING SERVICE METRIC TOOLS TO SUPPORT THE NASA IT SERVICE METRICS PROGRAM; UTILIZING EXISTING TOOLS AND FUTURE TOOLS IN SUPPORT OF NASA IT SERVICE METRICS.
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