SOCIAL SECURITY ADMINISTRATION REQUESTED A "PREAMBLE" MESSAGE BE PLAYED ON THE NATIONAL 800 NUMBER NETWORK…
Award details are derived from public USAspending.gov records. Not a bid recommendation.
Award details
- Award ID
- SS6709F2MB01
- Contractor
- Awarding agency
- Social Security Administration
- Sub-agency / office
- Social Security Administration
- Award amount
- $687,666
- Period of performance
- Feb 10, 2009 – Jun 12, 2009
- NAICS
- 517110
- PSC
- PSC D316
- Place of performance
- MD
- Parent award
- GS00T07NSD0008
Public award description
SOCIAL SECURITY ADMINISTRATION REQUESTED A "PREAMBLE" MESSAGE BE PLAYED ON THE NATIONAL 800 NUMBER NETWORK (N8NN) TO DESCRIBE THE ARRA PROGRAM TO THE CALLING PUBLIC. THIS MESSAGE WOULD OFFER THE CALLER TO BE ROUTED TO AN INFORMATIONAL MESSAGE FOR FURTHER INFORMATION, OR TO SKIP THE MESSAGE AND GO DIRECTLY TO A SERVICE REPRESENTATIVE OR OTHER AUTOMATION SERVICES. MANAGEMENT INFORMATION (MI) REPORTING WAS REQUESTED THAT WOULD DOCUMENT THE NUMBER OF CALLERS WHO REQUESTED ADDITIONAL INFORMATION AND THE USAGE (MINUTES) THAT WAS INCCURED TO SUPPORT CALLERS ROUTED TO FURTHER INFORMATION VIA ARRA "RECOVERY MESSAGES".
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