IGF::OT::IGF SUPPORT AND MAINTENANCE PLANS FOR OWNED MEDICAL TRAINING DEVICES, METIMAN, ISTAN. INCLUDES LAB…

Public award description

IGF::OT::IGF SUPPORT AND MAINTENANCE PLANS FOR OWNED MEDICAL TRAINING DEVICES, METIMAN, ISTAN. INCLUDES LABOR AND MATERIALS FOR THE REPAIR OF CAE HEALTHCARE PRODUCTS AT CAE HEALTHCARE S FACILITY INCLUDED; FREIGHT COSTS TO THE CAE HEALTHCARE FACILITY ARE NOT COVERED. HOWEVER, CAE HEALTHCARE BEARS THE RETURN FREIGHT COSTS BY THE SAME METHOD AS THE INCOMING SHIPMENT; INCLUDES SOFTWARE AND LEARNING APPLICATION UPDATES AND UPGRADES AS THEY BECOME AVAILABLE; LOANER SIMULATOR PROVIDED TO CUSTOMER (AT THE DISCRETION OF CAE HEALTHCARE CUSTOMER SERVICE STAFF) WHILE CUSTOMER S SIMULATOR IS REPAIRED AT CAE HEALTHCARE; CUSTOMER SERVICE AND CLINICAL PHONE SUPPORT (TELEPHONE, FAX OR EMAIL); UNLIMITED IN-HOUSE TRAINING INCLUDED; PROVIDED TO CUSTOMERS AS IT BECOMES AVAILABLE. WARRANTY MUST BE ACTIVE ON SIMULATOR FOR WHICH TRAINING IS BEING PROVIDED.