Response deadline
Thu, Aug 27, 2026, 4:00 PM EDTSAM.gov listing
J035--36C255-27-AP-0080 Parata Medication Unit-Dose Packager Maintenance and Support, KCVA
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Opportunity details
- NAICS
- 339112
- Notice type
- Presolicitation
- Original posted
- August 20, 2026
- Last updated
- October 18, 2026
- Notice ID
- 5f5aca233bf9455a825011ced7aa4ad7
Summary
Parata Medication Unit-Dose Packager Maintenance and Support Scope: The services, repairs, and maintenance to be provided by the contractor under this agreement shall consist of furnishing all parts, labor and transportation to provide preventive maintenance and repair of the Parata medication unit-dose packager and software. Contractor shall only support assets listed on the support contract. Contractor shall perform onsite preventative maintenance of the unit-dose packager equipment, components, and software. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. Vendors are advised that VA reorganization may necessitate adding additional locations to this contract in the future. Any such additions will be completed by bilateral modification Background: The Parata medication unit-dose packager and software are used by the pharmacy to efficiently and accurately dispense bulk medication bottles into unit-dosed packaging for patients during inpatient stays and clinical procedures. The equipment is critical for Pharmacy Services and patient safety at the VA Medical Center. This procurement is to establish a service contract required to cover preventative and corrective maintenance services. This contract is issued to ensure the continuous reliability of the equipment identified in the statement of work. With the purchase of a support plan, Contractor will provide 24/7/365 access to their Technical Support Center. Contractor will also provide repair parts, labor, and equipment necessary to keep the unit-dose packager and software properly performing during the initial term, however, consumables are not included as part of the support plan. Contractor will perform onsite preventative maintenance of the unit-dose packager and software in accordance with Contractor s then-current preventive maintenance schedule, which is stated in section 7. The contractor will provide the support plan to ensure an up-time guarantee of 97%. This maintenance and support agreement aligns with our goal to maintain high standards for medication storage by investing in essential infrastructure upgrades which are critical to operational efficiency at our facility. The reliable and accurate operation of the equipment at all times is considered critical to the health of patients. Period of Agreement: The POP shall begin 10/01/2026 and continue for one year, with four option years. Base Year [10/01/2026 09/30/2027] Option Year I [10/01/2027 09/30/2028] Option Year II [10/01/2028 09/30/2029] Option Year III [10/01/2029 09/30/2030] Option Year IV [10/01/2030 09/30/2031] Services to be provided: The Contractor shall provide preventative and corrective maintenance, including emergencies on the equipment stated in Section 5. Repair: Repair services will be provided to diagnose and correct equipment malfunctions, either on a routine or emergency basis. Inadequate or improper repairs performed by the contractor will be correctly repaired at a time convenient to the VA at no additional expense to the VA. Parts: All replacement parts furnished will be new or factory rebuilt and equal to or exceeding the manufacturer s authorized parts specifications to keep equipment operating properly to manufacturer specifications. The contractor will furnish all parts required in the maintenance of the equipment at no additional cost (except consumable supplies). Other replacement parts will be available within twenty-four hours to effect needed repairs. The contractor may modify the system to facilitate replacement parts which are not identical to the part being replaced. The term, System , refers to the hardware, software, support structures, etc. as shipped from the manufacturer and updated according to manufacturer s specifications. All labor and travel during standard hours of coverage. Inclusion of all parts that fail during normal use. Remote and/or onsite support. On-board system diagnostics. Annual preventative maintenance, safety and calibration of equipment. Firmware, software or operating system updates. With the purchase of a support plan, Contractor will provide 24/7/365 access to their Technical Support Center. Contractor will also provide repair parts, labor, and equipment/software necessary to keep the products properly performing, however, consumables are not included as part of the support plan. Contractor provides a Guaranteed Response Time (GRT) from the time of dispatch, dependent upon the contracted plan, and as such, Contractor does not offer priority scheduling service. Contractor cannot commit to a 24-hour guarantee of replacement parts. During PM visits, Contractor will provide customers with proactive monitoring for eligible products, where Contractor proactively monitors the status and operational health of your devices to identify warnings, errors, and system issues. Contractor will perform onsite preventative maintenance of the unit-dose packager equipment, components, and software in accordance with Contractor s preventive maintenance schedule, stated above. Equipment to be Serviced: Annual Service Agreement for ATP with Greater than 192 Canister Capacity, equipment# ATP2-320, item# SMA ATP above 192, serial# 22030194. Annual Service Agreement for ATP with Greater than 192 Canister Capacity, equipment# First LPU, item# SMA ATP above 192, serial# 22030194n. Annual Service Agreement for ATP Lower Packaging Unit, equipment# Second LPU, item# SMA LPU, serial# 23110626n. Preventative Maintenance: Preventive maintenance inspections will be provided four times every year during the contract period or as required by manufacturer maintenance manual whichever is more stringent. Contractor will perform onsite preventative maintenance of the unit-dose packager equipment and software in accordance with Contractor s preventive maintenance schedule, stated above. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. Preventive maintenance inspections will be performed in a manner which clearly demonstrates that all equipment meets or exceeds all manufacturers technical performance specifications. Preventive maintenance inspection will include all items outlined in the manufacturer s manual. Maintenance will include, but is not restricted to: Cleaning of the equipment Completing installation and documentation of all minor operational and reliability engineering notice changes. Running system diagnostics (hardware and software). Calibrating, adjusting and lubricating the equipment to manufacturer s specifications as required. Each piece of equipment will be checked for leakage current and ground wire resistance to assure that the equipment meets NFPA 70, NEC: NFPA 99 AND UL 544. Contractor will perform onsite preventative maintenance of the unit-dose packager and software equipment in accordance with Contractor s preventive maintenance schedule, stated above. Contractor will provide all factory maintenance required software or hardware. The contractor is responsible for incorporating all manufacturers recommended hardware and software maintenance of existing equipment, which ensure performance to current product specifications. This service will be performed at a time specified by the VA and agreeable to the contractor. All contractors will be required to install and maintain the engineering updates as requested by the factory. The updates will be incorporated in a timeframe as specified by the manufacturer or mutually agreed upon by the VA and the contractor. All updates and installations will be provided by the contractor at no additional cost to the VA. Timely Y2K or other date sensitive corrections are a required upgrade by the contractor. Under a support plan, updates are included at no extra. Updates are defined as: bug fix, error correction, virus update, minor enhancement or modification to existing features to maintain the security or operation of the software. Upgrades provided during the term of the contracted support plan are included at no additional cost. Upgrades are defined as: major enhancements, new features, other improvements to the software that do not include any equipment, third-party software or software that Contractor licenses separately. Preventive maintenance inspections will be performed on a weekday at the times set once the contract is awarded. The equipment user, Point of Contact, and the contractor must all agree to the recurring time set for preventive maintenance inspections. Contractor will provide service reports for all services. With a contracted support plan, preventative maintenance will be performed on-site in accordance with Contractor s then-current preventative maintenance schedule, stated in Section 7. Customer shall coordinate with Contractor to schedule the preventative maintenance at a mutually agreeable time. During the support term, Parata will provide replacement repair parts, labor, and equipment as necessary to keep the unit-dose packager equipment, components, and software performing in accordance with the material specifications of the applicable documentation. For each service visit, a detailed Equipment Service Report will be required. Each service report shall include: Name of the contractor and contracting number. Name of the Field Service Engineer (FSE) performing the services. Contractor Service Number/Log Number. Date, time (starting and ending), equipment downtime and hours-on-site for service call. Identification of equipment to be serviced, invoice or ID number, manufacturer s name, device name, model number, serial number and any other manufacturer s identification numbers. Description of problem reported by COR/User. Signature from the FSE performing services described. Signature from an authorized VA employee who witnessed services described. Scheduling Arrangements: If onsite support is required for an emergency, the Field Service Personnel(FSP) response time is 24 hours from dispatch. Routine service calls are ones which in the estimation of the VA, are necessary to diagnose and repair equipment problems, but can be performed within normal working hours. Response to the contractor regarding routine service calls made during the hours of 8:00 am and 4:30 p.m. If lower priority onsite or technical support is needed, then resolution target times will vary depending on the urgency level: Critical Priority: 24-hour resolution target. High Priority: 48-hour resolution target. Medium Priority: 3 business days resolution target. Low Priority: 5 business days resolution target. Emergency service calls are ones which, in the estimation of the VA, require the immediate response of the contractor. Response time of the contractor for emergency service calls made during the hours of 8:00 am through 4:30 pm (of normal working days) will result in a response time of within 24 hours of being officially notified. If Onsite support is required for regular or emergency, response time is 24 hours from dispatch. The term, Response time of the Contractor , will result in a physical presence of a fully qualified technician arriving on station within the specified timeframe. With a contracted support plan, Parata Technical Support and Field Support are available 24/7/365. Calls to the Technical Support Center are handled as soon as they are received. In the event that an on-site service dispatch is determined to be necessary to resolve a given issue, Guaranteed Response Time (GRT) varies by service program and response times are calculated from the time that a Field Service Personnel is dispatched. On-site guarantees vary by Support Agreement type, KCVAMC will have a support plan with a 24-hour GRT. Location: The Contractor shall provide services and support at the location(s) identified in this Statement of Work. The Government reserves the right to add, remove, or modify locations and facilities as mission requirements evolve acros
Read Full Official Summary
Parata Medication Unit-Dose Packager Maintenance and Support Scope: The services, repairs, and maintenance to be provided by the contractor under this agreement shall consist of furnishing all parts, labor and transportation to provide preventive maintenance and repair of the Parata medication unit-dose packager and software. Contractor shall only support assets listed on the support contract. Contractor shall perform onsite preventative maintenance of the unit-dose packager equipment, components, and software. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. Vendors are advised that VA reorganization may necessitate adding additional locations to this contract in the future. Any such additions will be completed by bilateral modification Background: The Parata medication unit-dose packager and software are used by the pharmacy to efficiently and accurately dispense bulk medication bottles into unit-dosed packaging for patients during inpatient stays and clinical procedures. The equipment is critical for Pharmacy Services and patient safety at the VA Medical Center. This procurement is to establish a service contract required to cover preventative and corrective maintenance services. This contract is issued to ensure the continuous reliability of the equipment identified in the statement of work. With the purchase of a support plan, Contractor will provide 24/7/365 access to their Technical Support Center. Contractor will also provide repair parts, labor, and equipment necessary to keep the unit-dose packager and software properly performing during the initial term, however, consumables are not included as part of the support plan. Contractor will perform onsite preventative maintenance of the unit-dose packager and software in accordance with Contractor s then-current preventive maintenance schedule, which is stated in section 7. The contractor will provide the support plan to ensure an up-time guarantee of 97%. This maintenance and support agreement aligns with our goal to maintain high standards for medication storage by investing in essential infrastructure upgrades which are critical to operational efficiency at our facility. The reliable and accurate operation of the equipment at all times is considered critical to the health of patients. Period of Agreement: The POP shall begin 10/01/2026 and continue for one year, with four option years. Base Year [10/01/2026 09/30/2027] Option Year I [10/01/2027 09/30/2028] Option Year II [10/01/2028 09/30/2029] Option Year III [10/01/2029 09/30/2030] Option Year IV [10/01/2030 09/30/2031] Services to be provided: The Contractor shall provide preventative and corrective maintenance, including emergencies on the equipment stated in Section 5. Repair: Repair services will be provided to diagnose and correct equipment malfunctions, either on a routine or emergency basis. Inadequate or improper repairs performed by the contractor will be correctly repaired at a time convenient to the VA at no additional expense to the VA. Parts: All replacement parts furnished will be new or factory rebuilt and equal to or exceeding the manufacturer s authorized parts specifications to keep equipment operating properly to manufacturer specifications. The contractor will furnish all parts required in the maintenance of the equipment at no additional cost (except consumable supplies). Other replacement parts will be available within twenty-four hours to effect needed repairs. The contractor may modify the system to facilitate replacement parts which are not identical to the part being replaced. The term, System , refers to the hardware, software, support structures, etc. as shipped from the manufacturer and updated according to manufacturer s specifications. All labor and travel during standard hours of coverage. Inclusion of all parts that fail during normal use. Remote and/or onsite support. On-board system diagnostics. Annual preventative maintenance, safety and calibration of equipment. Firmware, software or operating system updates. With the purchase of a support plan, Contractor will provide 24/7/365 access to their Technical Support Center. Contractor will also provide repair parts, labor, and equipment/software necessary to keep the products properly performing, however, consumables are not included as part of the support plan. Contractor provides a Guaranteed Response Time (GRT) from the time of dispatch, dependent upon the contracted plan, and as such, Contractor does not offer priority scheduling service. Contractor cannot commit to a 24-hour guarantee of replacement parts. During PM visits, Contractor will provide customers with proactive monitoring for eligible products, where Contractor proactively monitors the status and operational health of your devices to identify warnings, errors, and system issues. Contractor will perform onsite preventative maintenance of the unit-dose packager equipment, components, and software in accordance with Contractor s preventive maintenance schedule, stated above. Equipment to be Serviced: Annual Service Agreement for ATP with Greater than 192 Canister Capacity, equipment# ATP2-320, item# SMA ATP above 192, serial# 22030194. Annual Service Agreement for ATP with Greater than 192 Canister Capacity, equipment# First LPU, item# SMA ATP above 192, serial# 22030194n. Annual Service Agreement for ATP Lower Packaging Unit, equipment# Second LPU, item# SMA LPU, serial# 23110626n. Preventative Maintenance: Preventive maintenance inspections will be provided four times every year during the contract period or as required by manufacturer maintenance manual whichever is more stringent. Contractor will perform onsite preventative maintenance of the unit-dose packager equipment and software in accordance with Contractor s preventive maintenance schedule, stated above. KCVA will open a service request when preventative maintenance is required for equipment listed on the support contract. Preventive maintenance inspections will be performed in a manner which clearly demonstrates that all equipment meets or exceeds all manufacturers technical performance specifications. Preventive maintenance inspection will include all items outlined in the manufacturer s manual. Maintenance will include, but is not restricted to: Cleaning of the equipment Completing installation and documentation of all minor operational and reliability engineering notice changes. Running system diagnostics (hardware and software). Calibrating, adjusting and lubricating the equipment to manufacturer s specifications as required. Each piece of equipment will be checked for leakage current and ground wire resistance to assure that the equipment meets NFPA 70, NEC: NFPA 99 AND UL 544. Contractor will perform onsite preventative maintenance of the unit-dose packager and software equipment in accordance with Contractor s preventive maintenance schedule, stated above. Contractor will provide all factory maintenance required software or hardware. The contractor is responsible for incorporating all manufacturers recommended hardware and software maintenance of existing equipment, which ensure performance to current product specifications. This service will be performed at a time specified by the VA and agreeable to the contractor. All contractors will be required to install and maintain the engineering updates as requested by the factory. The updates will be incorporated in a timeframe as specified by the manufacturer or mutually agreed upon by the VA and the contractor. All updates and installations will be provided by the contractor at no additional cost to the VA. Timely Y2K or other date sensitive corrections are a required upgrade by the contractor. Under a support plan, updates are included at no extra. Updates are defined as: bug fix, error correction, virus update, minor enhancement or modification to existing features to maintain the security or operation of the software. Upgrades provided during the term of the contracted support plan are included at no additional cost. Upgrades are defined as: major enhancements, new features, other improvements to the software that do not include any equipment, third-party software or software that Contractor licenses separately. Preventive maintenance inspections will be performed on a weekday at the times set once the contract is awarded. The equipment user, Point of Contact, and the contractor must all agree to the recurring time set for preventive maintenance inspections. Contractor will provide service reports for all services. With a contracted support plan, preventative maintenance will be performed on-site in accordance with Contractor s then-current preventative maintenance schedule, stated in Section 7. Customer shall coordinate with Contractor to schedule the preventative maintenance at a mutually agreeable time. During the support term, Parata will provide replacement repair parts, labor, and equipment as necessary to keep the unit-dose packager equipment, components, and software performing in accordance with the material specifications of the applicable documentation. For each service visit, a detailed Equipment Service Report will be required. Each service report shall include: Name of the contractor and contracting number. Name of the Field Service Engineer (FSE) performing the services. Contractor Service Number/Log Number. Date, time (starting and ending), equipment downtime and hours-on-site for service call. Identification of equipment to be serviced, invoice or ID number, manufacturer s name, device name, model number, serial number and any other manufacturer s identification numbers. Description of problem reported by COR/User. Signature from the FSE performing services described. Signature from an authorized VA employee who witnessed services described. Scheduling Arrangements: If onsite support is required for an emergency, the Field Service Personnel(FSP) response time is 24 hours from dispatch. Routine service calls are ones which in the estimation of the VA, are necessary to diagnose and repair equipment problems, but can be performed within normal working hours. Response to the contractor regarding routine service calls made during the hours of 8:00 am and 4:30 p.m. If lower priority onsite or technical support is needed, then resolution target times will vary depending on the urgency level: Critical Priority: 24-hour resolution target. High Priority: 48-hour resolution target. Medium Priority: 3 business days resolution target. Low Priority: 5 business days resolution target. Emergency service calls are ones which, in the estimation of the VA, require the immediate response of the contractor. Response time of the contractor for emergency service calls made during the hours of 8:00 am through 4:30 pm (of normal working days) will result in a response time of within 24 hours of being officially notified. If Onsite support is required for regular or emergency, response time is 24 hours from dispatch. The term, Response time of the Contractor , will result in a physical presence of a fully qualified technician arriving on station within the specified timeframe. With a contracted support plan, Parata Technical Support and Field Support are available 24/7/365. Calls to the Technical Support Center are handled as soon as they are received. In the event that an on-site service dispatch is determined to be necessary to resolve a given issue, Guaranteed Response Time (GRT) varies by service program and response times are calculated from the time that a Field Service Personnel is dispatched. On-site guarantees vary by Support Agreement type, KCVAMC will have a support plan with a 24-hour GRT. Location: The Contractor shall provide services and support at the location(s) identified in this Statement of Work. The Government reserves the right to add, remove, or modify locations and facilities as mission requirements evolve acros
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- This notice is a presolicitation.
- The listed response deadline is Aug 27, 2026.
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