Apache ActiveMQ Escalation Support Services
Forecast overview
- Subagency
- CBP/OIT/EDME/EDCOG
- NAICS
- 541519
- Known incumbent
- ETSI
- Estimated value
- $500K to $1M
- Set-aside
- N/A
- Place of performance
- NA
The Contractor shall provide an assigned Technical Account Manager (TAM) and a dedicated toll-free number to address critical issues pertaining to Apache ActiveMQ. The Contractor shall provide an online electronic method of opening, viewing, updating and closing service requests. The Enterprise Service Desk shall be provided on a 24/7/365 basis. Service requests submitted by CBP personnel shall be prioritized above service requests of the same severity level submitted by Premier Support customers. The Contractor shall provide consulting experts to be available as needed for Severity 1 urgent mission critical issues with a response time of no more than 30 minutes. Non mission critical Severity 1 urgent issues with a response time of no more than 2 hours. Severity 2 (high) issues will have a response of no more than 4 hours. Severity 3 (normal) issues will have a response time of no more than 8 hours. Severity 4 (low) issues will have a response time of next business day. CBP will determine the severity level of the service requests. Acquisition Strategy: This acquisition will be competitively solicited as a small business set-aside on NASA SEWP V under Groups B, C, and D.
Related federal terms
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Acquisition timeline
- Source published
- 08/14/2026
- Last verified on RFPCapture
- 2026-08-31
- Estimated award
- Q4 2026 (agency estimate)
- Expected period of performance end
- Q4 2026 (agency estimate)
Why watch this
- The agency forecast names a known incumbent contractor.
- Agency planning data cites an estimated value of $500K to $1M.
See Who Is Likely to Pursue This Forecast →
Market context
- NAICS market
- NAICS 541519
- Active contractors in this market
- 5 with relevant federal experience
- Known incumbent (source forecast)
- ETSI
Contractors with relevant federal experience
Action links
Source
- Source
- DHS APFS Public Forecast Export
- Source file
- Public Forecast List Acquisition Planning Forecast System (1).csv
- Official source
- Agency forecast source
- Last verified
- 2026-08-31