Apache ActiveMQ Escalation Support Services

Department of Homeland Security

Forecast Overview

NAICS
541519
Incumbent
ETSI
Estimated value
$500K to $1M
Performance end
Q4 2026
Set-aside
N/A

The Contractor shall provide an assigned Technical Account Manager (TAM) and a dedicated toll-free number to address critical issues pertaining to Apache ActiveMQ. The Contractor shall provide an online electronic method of opening, viewing, updating and closing service requests. The Enterprise Service Desk shall be provided on a 24/7/365 basis. Service requests submitted by CBP personnel shall be prioritized above service requests of the same severity level submitted by Premier Support customers. The Contractor shall provide consulting experts to be available as needed for Severity 1 urgent mission critical issues with a response time of no more than 30 minutes. Non mission critical Severity 1 urgent issues with a response time of no more than 2 hours. Severity 2 (high) issues will have a response of no more than 4 hours. Severity 3 (normal) issues will have a response time of no more than 8 hours. Severity 4 (low) issues will have a response time of next business day. CBP will determine the severity level of the service requests. Acquisition Strategy: This acquisition will be competitively solicited as a small business set-aside on NASA SEWP V under Groups B, C, and D.

Source

Source
DHS APFS Public Forecast Export
Source file
Public Forecast List Acquisition Planning Forecast System (1).csv
Official source
Agency forecast source
Last verified
2026-08-31

Agency-published contact: Gregory

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