Federal Procurement Forecast

Contact Center Tier 1 (CCT1) Support

Department of Homeland Security

Forecast overview

Subagency
USCIS
NAICS
561422
Known incumbent
General Dynamics Information Technology, Inc.
Estimated value
Over $100M
Set-aside
N/A
Place of performance
NA

***Updated 07/15/2026: Estimated Solicitation release date ***Update, 01/08/2026: Updated anticipated Solicitation Release Date, Estimated Contract Award Date, Estimated Period of Performance Start Date, Fiscal Year, and Estimated Contract End Date. ***Update, 9/16/2025: Updated the Estimated Solicitation Release Date. ***Update, 06/30/2025: Updated alternate POC to David Hershey, CO. ***Update, 06/05/2025: Updated requirement description and anticipated award date. ***Update, 03/06/2025: RFI posted to SAM, https://sam.gov/opp/88656ed1bd4848a98d4fb9e3bd5a49c8/view. Responses due 07 April 2025.*** ***Update, 12/11/24: Updated alternate POC*** USCIS requires services to support inbound and outbound calls, chats and webform/email inquiries using a model that employs a mix of IVR/IVA, web and voice channels for customers to obtain assistance on citizenship and immigration related information. This request is for the contractor to operate the Tier 1 level of a multi-tier Contact Center Operation. The Contractor will provide sufficient bilingual operational staff to support the Contact Center Tier 1 interactions and collaborate with the USCIS and other supporting Contractors involved in improving Contact Center operations.

Related federal terms

  • MAS — Multiple Award Schedule
  • FFP — Firm-Fixed-Price
  • NAICS — North American Industry Classification System

Acquisition timeline

Pre-solicitation timing from agency forecast sources. Estimated dates are planning data, not confirmed solicitation schedules.

Source published
07/15/2026
Last verified on RFPCapture
2026-08-31
Estimated award
Q2 2027 (agency estimate)
Expected period of performance end
Q2 2027 (agency estimate)

Why watch this

  • The agency forecast names a known incumbent contractor.
  • Agency planning data cites an estimated value of Over $100M.

Market context

Known incumbent (source forecast)
General Dynamics Information Technology, Inc.

Action links

Track this forecast in CaptureIQ

Save agency forecast intelligence, run fit scoring against your company profile, and qualify before solicitation release. Public forecast facts above remain freely available.

Source

Source
DHS APFS Public Forecast Export
Source file
Public Forecast List Acquisition Planning Forecast System (1).csv
Official source
Agency forecast source
Last verified
2026-08-31

Agency-published contact: Tiffany

Forecast research and capture tools

Compare this forecast with broader federal opportunity volume and mix.

Don't take our word for it. Ask AI about RFPCapture.

See what leading AI assistants have to say about RFPCapture and CaptureIQ.

SmartSoloChatGPTClaudePerplexityGrokGemini

Gemini opens without a prefilled question. The question is copied to your clipboard when the button works. You can also copy it here:

What is RFPCapture.com and its CaptureIQ platform from Smart Logic AI? How does it help federal contractors discover opportunities, evaluate bid/no-bid decisions, research government contracts, and prepare proposals? How does it compare with other federal capture platforms? Use independent sources where available.