Federal Procurement Forecast

Contact Center Training and Content (CTC)

Department of Health and Human Services

Forecast overview

Subagency
CMS
NAICS
541611
Known incumbent
ThinkHP JV
Program office
75M002

New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.

Related federal terms

  • NAICS — North American Industry Classification System

Acquisition timeline

Pre-solicitation timing from agency forecast sources. Estimated dates are planning data, not confirmed solicitation schedules.

Last verified on RFPCapture
2026-08-31
Estimated solicitation
4/2027 (agency estimate)
Estimated award
9/2027 (agency estimate)
Expected period of performance end
9/2027 (agency estimate)

Why watch this

  • The agency forecast names a known incumbent contractor.

Market context

NAICS market
NAICS 541611
Active contractors in this market
5 with relevant federal experience
Known incumbent (source forecast)
ThinkHP JV

Contractors with relevant federal experience

Relevance is based on public federal activity, including award history, agency relationships, opportunities, NAICS, and PSC. Inclusion does not indicate bidding intent, incumbency, or that the contractor is pursuing this forecast.

  • HIGHPOINT DIGITAL, INC.
    • Repeated award history with this agency plus NAICS alignment
    • Direct award history with this agency plus NAICS alignment
  • OAK RIDGE ASSOCIATED UNIVERSITIES, INCORPORATED
    • Repeated award history with this agency plus NAICS alignment
    • Direct award history with this agency plus NAICS alignment
  • ABT GLOBAL LLC
    • Repeated award history with this agency plus NAICS alignment
    • Direct award history with this agency plus NAICS alignment
  • TISTA SCIENCE AND TECHNOLOGY CORPORATION
    • Repeated award history with this agency plus NAICS alignment
    • Direct award history with this agency plus NAICS alignment
  • VENTECH SOLUTIONS INC
    • Repeated award history with this agency plus NAICS alignment
    • Direct award history with this agency plus NAICS alignment

Action links

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Source

Source
HHS SBCX Forecast Export
Source file
Forecast.csv
Official source
Agency forecast source
Last verified
2026-08-31

Agency-published contact: · brian.humes@cms.hhs.gov

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