Contact Center Training and Content (CTC)

Forecast Overview

NAICS

541611

Incumbent

ThinkHP JV

Performance end

9/2027

New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.

Source

Source

HHS SBCX Forecast Export

Source file

Forecast.csv

Official source

Agency forecast source

Last verified

2026-08-31

Agency-published contact: · brian.humes@cms.hhs.gov

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