Customer Service Operations (CS-Ops)

Forecast overview

Subagency

ICE/M&A/CFO

NAICS

541611

Known incumbent

TFC Consulting Inc.

Estimated value

$5M to $10M

Set-aside

N/A

Place of performance

DC

This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS). The objectives to be accomplished by this requirement are as follows: o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions. o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications. o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.

Contractors with relevant federal experience

Relevance is based on public federal activity, including award history, agency relationships, opportunities, NAICS, and PSC. Inclusion does not indicate bidding intent, incumbency, or that the contractor is pursuing this forecast.

• CACI, INC. - FEDERAL
  • Repeated award history with this agency plus NAICS alignment
  • Direct award history with this agency plus NAICS alignment
• CACI NSS, LLC
  • Repeated award history with this agency plus NAICS alignment
  • Direct award history with this agency plus NAICS alignment
• ACCENTURE FEDERAL SERVICES LLC
  • Repeated award history with this agency plus NAICS alignment
  • Direct award history with this agency plus NAICS alignment
• LEIDOS, INC.
  • Repeated award history with this agency plus NAICS alignment
  • Direct award history with this agency plus NAICS alignment
• OAK RIDGE ASSOCIATED UNIVERSITIES, INCORPORATED
  • Repeated award history with this agency plus NAICS alignment
  • Direct award history with this agency plus NAICS alignment

Source

Source

DHS APFS Public Forecast Export

Source file

Public Forecast List Acquisition Planning Forecast System (1).csv

Official source

Agency forecast source

Last verified

2026-08-31

Agency-published contact: Abeer

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