ServiceNow Licenses
Forecast overview
- Subagency
- DHS HQ/CISA
- NAICS
- 541519
- Known incumbent
- Govsmart
- Estimated value
- $10M to $20M
- Set-aside
- Full
- Place of performance
- VA
****This requirement will be procured with Enterprise License (Carahsoft) BPA (single award) and does not require an APFS record. Republished for vendor awareness only.***** CISA OCIO has a requirement for ServiceNow licensed software products that provide the support tools, self service capabilities, and human led services essential to enabling CISA’s mission focused applications. ServiceNow functions as a core enterprise platform for delivering secure, resilient, and efficient IT services, workflows, and business processes across CISA. This includes mission critical case management, cybersecurity and physical security workflow automation, asset and configuration management, IT service desk operations, facility and access control workflows, and other established CISA operational and mission enablement applications. ServiceNow, FedRAMP authorized, Platform as a Service and includes enterprise licensing for widely deployed ServiceNow IT Service Management (ITSM) and App Engine workflow capabilities. This gives all components (on Government Community Cloud (GCC) access to both solutions for all DHS employees, minimizing growth constraints and shared services limitations. Supporting the Government’s focus on AI-driven government modernization, each component has access to ServiceNow’s native generative (Now Assist) and agentic AI via the AI Starter Packs for ITSM and App Engine. Workflow Data Fabric (WDF), which replaces Automation Engine/Integration Hub, enables seamless integration with external systems. Pre-built connectors are available for SharePoint, Salesforce, Jira, Databricks, SCCM, Teams and many more.
Related federal terms
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Acquisition timeline
- Source published
- 08/25/2026
- Last verified on RFPCapture
- 2026-08-31
- Estimated award
- Q4 2026 (agency estimate)
- Expected period of performance end
- Q4 2026 (agency estimate)
Why watch this
- This forecast is tied to an agency with active procurement in this NAICS.
- Recent awards exist in this market.
- The agency forecast names a known incumbent contractor.
- Recompete context: Related award history found; treat as related public awards unless SAM.gov confirms a recompete.
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Market context
- NAICS market
- NAICS 541519
- Active contractors in this market
- 5 with relevant federal experience
- Recent comparable awards
- 8 from public USAspending records
- Known incumbent (source forecast)
- Govsmart
- Agency spending trend
- $126.7M · Declining
Contractors with relevant federal experience
Action links
Source
- Source
- DHS APFS Public Forecast Export
- Source file
- Public Forecast List Acquisition Planning Forecast System (1).csv
- Official source
- Agency forecast source
- Last verified
- 2026-08-31