ServiceNow Software Operations Support July 2026

Department of Homeland Security

Forecast Overview

NAICS
541512
Estimated value
$350K to $500K
Performance end
Q4 2026
Set-aside
Full

The purpose of this Call Order is provide Federal Emergency Management Agency (FEMA) ServiceNow operations support services for the ServiceNow platform, ensuring its optimal performance, stability, and continued alignment with business objectives. The Contractor shall configure and support the following modules to ensure maximum efficiency as noted below: Configuration Management Database (CMDB) Ensure operational maturity by ensuring workflows are in place to reduce duplicate configurations items (CIs), reducing stale CIs, mitigating orphaned relationships, and enforcing data governance policies. Software Asset Management (SAM) Develop, implement, and manage a comprehensive software asset management strategy to effectively monitor software usage, ensuring compliance with software entitlements, optimizing software spend and collaborating with stakeholders to ensure SAM data is accurately reflected and maintained. Hardware Asset Management (HAM) Develop, implement, and manage a comprehensive hardware asset management strategy that increases enterprise adoption and work with stakeholders to ensure HAM data is accurately reflected and maintained. This Call Order will be awarded on the Digital Worfkflow Blanket Purchase Agreement.

Source

Source
DHS APFS Public Forecast Export
Source file
Public Forecast List Acquisition Planning Forecast System (1).csv
Official source
Agency forecast source
Last verified
2026-08-31

Agency-published contact: Eugene

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