Telecommunications and IT Support Services
Forecast overview
- Subagency
- USCIS
- NAICS
- 541511
- Known incumbent
- Infinisource Consulting Solutions, Inc.
- Estimated value
- $2M to $5M
- Set-aside
- Full
- Place of performance
- NA
USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.
Related federal terms
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Acquisition timeline
- Source published
- 06/18/2026
- Last verified on RFPCapture
- 2026-08-31
- Estimated award
- Q1 2027 (agency estimate)
- Expected period of performance end
- Q1 2027 (agency estimate)
Why watch this
- The agency forecast names a known incumbent contractor.
- Agency planning data cites an estimated value of $2M to $5M.
See Who Is Likely to Pursue This Forecast →
Market context
- NAICS market
- NAICS 541511
- Active contractors in this market
- 5 with relevant federal experience
- Known incumbent (source forecast)
- Infinisource Consulting Solutions, Inc.
Contractors with relevant federal experience
Action links
Source
- Source
- DHS APFS Public Forecast Export
- Source file
- Public Forecast List Acquisition Planning Forecast System (1).csv
- Official source
- Agency forecast source
- Last verified
- 2026-08-31