Virtual Medical Concierge Application

Large medical centers can overwhelm patients - for example, Walter Reed National Military Medical Center covers over 2.4 million square feet of clinical space - yet the primary objective for these facilities is to provide patient satisfaction with the healthcare services. A Virtual Concierge application is being proposed to help guide the patients throughout their entire visit at the medical facility. The proposed effort will provide an Application Program Interface (API) platform to interact with the DoD scheduling system, along with a Virtual Concierge mobile app to utilize the appointment information to provide a customized itinerary for the patient. Interfaces will also be established to interact with commercially available technologies that can support Virtual Concierge services, such as digital signage, indoor positioning, and service robots. The Convenient Care Model will be used for designing and developing the application to achieve meaningful and sustainable success.