FRAME/WORK: HUMAN ISSUES IN CALS IMPLEMENTATION

THIS RESEARCH DEVELOPS A FRAMEWORK FOR IDENTIFYING THE CRITICAL STRUCTURAL AND ENVIRONMENTAL FACTORS AFFECTING THE IMPLEMENTATION OF CALS TECHNOLOGIES AT SPOS AND ALCS. IT COMBINES A BOTTOM-UP VIEW OF THE ENVIRONMENTAL FACTORS AFFECTING WORK GROUPS' ACCEPTANCE OR REJECTION OF THOSE TECHNOLOGIES WITH A TOP-DOWN MODEL OF THE STRUCTURAL FACTORS DETERMINING THE WORK GROUPS' ENVIRONMENTS. THIS COMBINATION OF TOP-DOWN AND BOTTOM-UP APPROACHES PERMITS THE CREATION OF A SET OF CULTURALLY APPROPRIATE DIAGNOSTIC AND INTERVENTION TOOLS FOR FACILITATING THE INSERTION OF CALS TECHNOLOGIES AT SPOS AND ALCS.