METHODOLOGY FOR CORRELATION OF ATC CONTROLLER WORKLOAD AND ERRORS

THE PURPOSE OF THIS RESEARCH IS TO STUDY THE FEASIBILITY OF QUANTIFYING THE EFFECTS OF IREASED AUTOMATION ON THE WORKLOAD AND PERFORMANCE OF THE FEDERAL AVIATION ADMINISTRA-TION'S AIR TRAFFIC CONTROLLER. IN PHASE I, RESEARCH WILL FOCUS ON ADAPTRING OUR CURRENT HUMAN PERFORMANCE MODEL TO REPRESENT THE JOB CHARACTERISTICS OR ATTRIBUTES THAT WILL DETERMINE LEVELS OF WORKLOAD AND PERFORMANCE IN THE ADVANCEDAUTOMATION SYSTEM (AAS) ENVIRONMENT. THE CORRELATION BETWEE N WORKLOAD AND ERROR WILL BE REPRESENTED WITHIN THE MODEL, WHICH WILL ASSSS THE EFFECTS OF THE AERA 2 CAPABILITIES ON CONTROLLER WORKLOAD AND PRODUCTIVITY. THIS RESEARCH IS SIGNIFICANT BECAUSE IT WILL PROVIDE AN APPROACH FOR EVALUATING PROPOSED SYSTEM CHGES WHILE THEY ARE IN THE PLANNING STAGE. THE AUTOMATED MODEL TO BE PRODUCED IN IN PHASE II WILL ALSO SUPPORT ADMINISRATIVE AND SUPERVISORY PLANNING FOR BALANCED SECTOR WORKLOAD AND FOR SIGNIFICANT HUMAN ROLES IN FUTURE, MORE HIGHLY AUTOMATED AIR TRAFFIC CONTROL SYSTEMS.