AI Platform to Enable 911 Multimedia Telecommunicator Function

Every year 240 million 911 calls are made in the U.S. of which 70% are made from mobile phones.Multimedia (images and videos) messaging (e.g., via social media or specialized public safety mobileApps)is increasingly being used by the general public to report or seek help during emergencies. Software-defined, IP-based Next Generation 911 (NG911) supports multimedia messaging to a Public Safety Answering Point (PSAP). However, the volume, velocity, and variety of multimedia messages will overwhelm 911 public safety telecommunicators.Three R&D opportunities are identified to solve this problem with artificial intelligence (AI) and machine learning (ML), namely, (1) reducing cognitive overload on 911 telecommunicators, (2) technology to assist reliable decision making under stress, and (3) 911 multimedia information sharing IT infrastructure and workflow optimization for 911 video sharing. Distributed software-defined AI platform architecture design and analysis are proposed to achieve these goals.A commercialization plan to transition this technology to the Federal Government and commercial customers is outlined. Strong partnerships with Federal and enterprise customers are leveraged to implement the go-to-market strategy.