Technical Support and Professional Engineering in Real-Time (TechSPERT)

KBSI"s goal for this project is to develop and deploy a high velocity engineering technical support (HV-ETS) capability referred to as Technical Support and Professional Engineering in Real-Time (TECHSPERT), reflecting the delivery of critical engineering knowledge and technical expertise at a warrior-centric pace. As currently envisioned, TECHSPERT embodies the development of (i) a reengineered ETS process, (ii) a knowledge capture, discovery, exploitation, and management methodology, and (iii) a blueprint for augmenting standard Air Force product life cycle management (PLM), engineering data management, and engineering analysis systems to deliver a comprehensive, HV-ETS capability. The Phase I effort will focus on developing and demonstrating the feasibility of a reengineered ETS process and supporting technologies to eliminate waste, reduce flowtime, and improve quality. The Phase II effort will refine and harden a comprehensive capability demonstrated through working with actual 202 requests ranging from the routine to those that require specialized engineering expertise (e.g., corrosion, crack inspections, and mechanical failures). This effort provides a foundation for exploiting the 3,808 firm $50B aviation MRO market in the U.S. Flowtime losses in the DoD depot environment due to nonconforming material issues result in lost availability representing tens of thousands of dollars per day in lost revenues. BENEFIT: High velocity engineering technical support (HV-ETS); product life cycle management (PLM); reengineering; social networks; decision trees; system nonconformance markup language (SNML); nonconformance technical assistance; systems development methodology (SDM)