SBIR/STTR Research Award
Machine Learning to Enhance Navy Service Desk
Award amount
$124,984Program and phase
SBIR · Phase IAward year
2019Award details
- Awarding agency
- Department of Defense
- Branch
- Navy
- Recipient company
- ARCHARITHMS INC
- Proposal award date
- 2019-02-19
- Contract end date
- 2019-08-15
- UEI
- LYSTBJSGN458
- Solicitation number
- 18.3
- Topic code
- N183-143
Research abstract
The purpose of this research is to develop a capability that improves upon current Information Technology (IT) help desk and customer relations, specifically in parsing and analyzing help desk communications (text and speech), reports, and logs. The resulting data set will be used to employ technical enhancements to the IT support and customer relations management space. The research will focus on artificial intelligent algorithms to provide parse and analyze help desk communications, reports and logs.
Technology keywords
Not reported
Other awards by this recipient
Verified by the same UEI. These are other public SBIR/STTR award pages, not a merged company record.
- Active Scenarios Learning of Evolving Situations, Multimodal Counterfactual Reasoning, and Explanations Toward Artificial Intelligence-assisted Wargaming
- Homeland Defense Interceptor Technologies
- Gun Weapons Systems Synthetic Unmanned Aerial Systems Imagery Data Set
- Artificial Intelligence Controller of a Filter Wheel for Acquisition and Tracking in Congested Environments
- Gun Weapons Systems Synthetic Unmanned Aerial Systems Imagery Data Set
Awards with the same topic code
Verified by an exact topic code match. This is not a text-similarity match.
Research funding history
40 SBIR/STTR records share this UEI (2014–2025). Reported award amounts total $19,202,915. Reported amounts are not federal obligations.
Phases: Phase I, Phase II
Agencies: Department of Defense